Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate the item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.
All orders can be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. The shipping costs for returning the items are for the customer’s account.
Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to CitizenWatchSA’s error, will not be accepted.
Click here to view the full return policy or log a return.
If an item purchased from us needs to be repaired, you are welcome to send the item to the Citizen SA Head Office. It will then be sent to our in-house watch repair workshop. This process may take up to 4 to 6 weeks, depending on the repair.
Please contact us for details of where the item needs to be sent (shipping fees are for the customer’s account).
Please enter the relevant promo code in the ‘promo code’ field at the checkout.
Your discount will then be automatically applied.
Only one promotion can be redeemed at a time and promo codes are not valid on sale items.
Our customer service department is available 8:00 - 16::30, from Monday to Friday.
To contact us, either fill in the form online or email us at firstname.lastname@example.org
and we'll get back to you as soon as possible.
Alternatively please call us on 011 089 6007.
Click here to join our database and be the first to know about new launches and promotions.
You also get 15% off your first order for signing up!
(discount cannot be used in conjunction with any other offers).